Give Your Company’s Very Best to Your Customers
Give Your Company’s Very Best to Your Customers Happy Romancing Your Customer Day (aka Valentine’s Day)! It’s that magical time of year when our thoughts turn to Romance. I wrote the book Romancing Your Customer, and it’s a great time to reinforce the thought that we should all be giving our very best to our […]
Do You Really Deliver a Champagne Experience to Your Customers?
Do You Really Deliver a Champagne Experience to Your Customers? Here’s how Caesars Palace does it for Diamonds and Seven Stars players. (I’m a mere Diamond). 1. If you’re Seven Stars they’ll pay your airfare – heck if you’re a ‘big’ enough Seven Stars they might send a jet for you. 2. They might send […]
IAAPA Entertainment Industry Conference 2019
IAAPA Entertainment Industry Conference 2019 I’m thrilled to be speaking at the 1st IAAPA Entertainment Industry Conference held in Mexico City on September 5, 2019. My topic is “The WOW Customer Experience”. After 30+ years working with Fortune 500 Companies on marketing, sales and service, I’ve seen some really great CX. When you design your […]
Being vs Doing
Being vs Doing Crossing out your to-do list may make you happy at first, however, it becomes monotonous after a while, if you’re doing things on your list, in a hurry, simply to cross them off. I realized this the hard way that being present in the moment is equally important. Be it a client […]
It Takes Courage To Develop The Right Kind Of Leadership
It Takes Courage To Develop The Right Kind Of Leadership It’s never easy to be a great leader. People have been trying to figure out the best way to lead others since the beginning of time. Try to name all the great businesses, teams, or countries that were built with weak leadership. It’s hard to […]
Put Your past in the Rearview
Put Your past in the Rearview How do you stay on top of an ever-changing marketing landscape?You need to learn to move forward. Many businesses focus too much and too…
The WOW Blueprint
The WOW Blueprint When a client comes to me and tells me they want to double their sales and dominate their market without working harder, I take them through a process. I want you to win and I’m here to help. I have put together a WOW Blueprint document to help you get: ✅ More […]
Do You Use Live Chat
Do You Use Live Chat? Customers prefer live chat for many of the same reasons we all enjoy chat in our personal lives—it’s quick, familiar and private (no more awkward phone calls on the morning commute). Most importantly, it’s convenient. Customers are able to carry on checking email, working, and even eating while maintaining a […]
Who is the First Person you Lead
Who is the First Person you Lead? It’s hard to lead others when you’re not leading yourself. People are looking for a leader. But they’re not looking for just anyone. Followers want someone who can show the way. Someone who has been where they have been.
You Have to Be Out Front to Lead
You Have to Be Out In Front to Lead To lead, you have to be out front. If you want to lead your people, lead yourself first, and let your walk more than your talk influence people.