Do You Really Deliver a Champagne Experience to Your Customers?
Do You Really Deliver a Champagne Experience to Your Customers? Here’s how Caesars Palace does it for Diamonds and Seven Stars players. (I’m a mere Diamond). 1. If you’re Seven Stars they’ll pay your airfare – heck if you’re a ‘big’ enough Seven Stars they might send a jet for you. 2. They might send […]
Are You Romancing Your Customer
Are You Romancing Your Customer How are you Romancing Your Customer? Are you Romancing Your Customer? It just takes a little effort for your Customer to feel valued and appreciated. Please share an action you take to be certain your Customers feel the love. I learned a lot about Romancing Your Customer from 30+ years […]
Romancing Your Customer in London
Romancing Your Customer in London Last week I had the honor of speaking in London. Romancing Your Customer crosses all boundaries & cultures. Everyone wants to be treated as if they are special (which of course they are). Even if we think we sell products or services, our customers, friends, teams & families more likely […]
Your Customers Journey
Your Customers Journey Customer Journey describes the steps that a person takes when interacting with your business.It begins even before you actually start talking to them. It includes where or…