How to Win Customer Loyalty Without Perfection — Even If You Messed Up
Most entrepreneurs think a huge mistake will cost them their best client. I believed that too — the first time I majorly messed up in front of a top customer, I was sure my business was finished. What happened next changed how I view failures forever.
The Luxury Experience
The Luxury Experience How do you offer a luxury-level customer experience?It all lies in having strong relationships with your customers.When you keep them at the core of your business operations,…
Everyone Is Your Customer
Everyone Is Your Customer When you follow the principle of Romancing Your Customer, you start providing experiences to everyone like you would your current customers.If you do this, you attract…
A Lamborghini Type Luxury Experience
A Lamborghini Type Luxury Experience Romancing your customers means providing a luxury and unforgettable experience for them.It starts with great communication and customer relationship. Be courteous every time you interact…
Leave Your Customers Saying WOW
Leave Your Customers Saying WOW Romancing Your Customer is the concept of delivering experiences to your Customers that literally have your Customers saying “WOW”. The Romance starts out in Marketing, moves through Sales to Customer Experience and also enjoys a distinct path in Company Culture and Leadership. Companies who practice Romancing Your Customer enjoy: 1. […]
Experience Is The Best Teacher
They say experience is the best teacher. People also say good judgment comes from experience and experience comes from bad judgment. However, I…
How To Improve The Customer’s Journey
How To Improve The Customer’s Journey The customer’s journey and feelings during the process will ultimately determine whether or not they return to buy again. Knowing how to improve the customer’s journey when buying your product or service is often the biggest key to success in business. Therefore, it makes a lot of sense to […]
Experience Share on Covid-19
Experience Share on Covid-19 Sina is a friend of mine and fellow EO https://eonetwork.org member who lives in Shanghai. He’s a smart, calm, careful, cautious, collected type of person. Here’s his experience share on Covid-19. You can contact me at http://donwilliamsglobal.com/contact/ And if you want to work with me go to http://donwilliamsglobal.com/work-with-me/
How to Provide an Amazing Customer Experience
How to Provide an Amazing Customer Experience There’s only one thing that will make your customers want to come back to you more than the amazing customer experience. It’s the amazing PERSONALIZED customer experience. Think about a hotel you’ve stayed at before that welcomes you back and remembers that you liked a certain type of […]
Give Your Company’s Very Best to Your Customers
Give Your Company’s Very Best to Your Customers Happy Romancing Your Customer Day (aka Valentine’s Day)! It’s that magical time of year when our thoughts turn to Romance. I wrote the book Romancing Your Customer, and it’s a great time to reinforce the thought that we should all be giving our very best to our […]