The Best That You Can Be
The Best That You Can Be In Polanco, there’s a wonderful art museum that Carlos Slim built in remembrance of his wife.The point that it brought home to me is:Be…
Work with the Truth
Work with the Truth What makes a transformational leader? How do you create lasting changes in your company that your team is willing to follow? To me, it starts with integrity and having the courage to face the truth, whether it’s good, bad, or ugly. When you’re honest with yourself and can work with the […]
Build Your Big Legacy
How to Build Your Big Legacy I wrote my first book 2 years ago titled The Do It Yourself Outbound Contact Center Toolbox. A year later I wrote Romancing Your Customer. In this book I share ideas on how to treat prospects, customers, your team and your self in the same manner you’d treat someone […]
Do you lead with your heart or your head?
Do you lead with your Heart or your Head? When it comes to sales, customerservice, leadership and so much more, your heart has to be in it. Not just your head. That’s when you’ll truly be genuine. Truly authentic. And people will love to buy from you. What do you think?
A Lamborghini Type Luxury Experience
A Lamborghini Type Luxury Experience Romancing your customers means providing a luxury and unforgettable experience for them.It starts with great communication and customer relationship. Be courteous every time you interact…
Leave Your Customers Saying WOW
Leave Your Customers Saying WOW Romancing Your Customer is the concept of delivering experiences to your Customers that literally have your Customers saying “WOW”. The Romance starts out in Marketing, moves through Sales to Customer Experience and also enjoys a distinct path in Company Culture and Leadership. Companies who practice Romancing Your Customer enjoy: 1. […]
Sales Magic
Sales Magic Here’s a Few Tips 1. Sales isn’t hard, it’s easy (once you know what you’re doing). 2. People LOVE to buy, want to buy and actually NEED to buy. 3. Selling isn’t a matter of doing everything right, it’s more a matter of not doing anything too wrong. Do you have a tip […]
Here Kitty, Kitty?
Do you lead with your Heart or your Head? A 400kg tiger is an impressive beast. The photography team kept the tiger distracted with raw chicken and a large rattle complete with floppy rags tied to a 20 foot pole. It was interesting how he followed the rattle with keen eyes just like your standard […]
Use the Christmas Effect
Use the Christmas Effect If you’re wondering whether or not you should give your customers gifts, let me clear up any doubt: you should. It’s always a good idea to show your customers your gratitude. Yes, you’ve provided great value to them, but a nice token of appreciation can really help demonstrate that you care. […]
Build Your Big Legacy
Build Your Big Legacy Get out of your comfort zone. I know it’s comfortable, that’s why it’s called the comfort zone – but the good stuff, the great stuff is outside the CZ . Three years ago I had this crazy idea that I could write a book. Talk about painful – that book hurt […]