No Matter What Happens – Just Don’t Lose Your Head
No Matter What Happens – Just Don’t Lose Your Head OMG! No matter what happens – just don’t lose your head. In your business you get to deal with all kinds of problems – employees, vendors, clients, marketing, sales, operational, cash flow, tax, facility, traffic, website, social media, etc., etc., etc. Just remember problems are […]
The Power of Surprise
The Power of Surprise You know those mornings when your favorite barista says “hey, this one’s on me” every now and again as you reach for your hot cup of coffee. Doesn’t it make you feel ‘wow’? The power of surprise and delight is huge when it comes to romancing your customers and increasing customer […]
Seeing the Magic in My Business
Seeing the Magic in My Business When you do things with your heart, you will see the magic in your journey and in all your accomplishments. Many entrepreneurs work with their minds and that’s great. But don’t forget to use your heart too. By using your emotional intelligence, you could recognize the emotions of people […]
Have You Ever Felt All Alone as a Business Owner
Have You Ever Felt All Alone as a Business Owner? Have you wondered if you knew enough to grow your business? Have you ever struggled to find and maintain a healthy balance between your family, business and personal lives? Entrepreneur Organization is a 14,000+ member global organization founded to help leading entrepreneurs learn and grow. […]
The Importance of Trust
The Importance of Trust Trust is the foundation of any relationship.You must be TRUSTWORTHY FROM THE START AND ALL THE TIME. Deliver what you promised and be consistent with your…
How Do You Develop Confidence?
How Do You Develop Confidence? How do you develop confidence?Outer confidence is rooted in inner confidence.You can’t project outer confidence if you don’t feel it internally.But the good thing about…
Are Your Strategies Proven
Are Your Strategies Proven? I’ve got the pleasure of delivering the closing keynote at the International Association of Amusement Parks and Attractions’ FEC Summit 2019 later this month in Austin, TX. IAAPA represents 5,300 amusement-industry members in more than 100 countries worldwide and operates several global amusement-industry trade shows. I’ll share thoughts & proven strategies […]
The Best That You Can Be
The Best That You Can Be In Polanco, there’s a wonderful art museum that Carlos Slim built in remembrance of his wife.The point that it brought home to me is:Be…
Work with the Truth
Work with the Truth What makes a transformational leader? How do you create lasting changes in your company that your team is willing to follow? To me, it starts with integrity and having the courage to face the truth, whether it’s good, bad, or ugly. When you’re honest with yourself and can work with the […]
Build Your Big Legacy
How to Build Your Big Legacy I wrote my first book 2 years ago titled The Do It Yourself Outbound Contact Center Toolbox. A year later I wrote Romancing Your Customer. In this book I share ideas on how to treat prospects, customers, your team and your self in the same manner you’d treat someone […]