Don is a rare example of someone with amazing leadership and communication skills, and natural authority. An author of several books and an accomplished speaker, he will teach you how to get a “WOW” reaction from your customers but meanwhile, you will be saying “WOW” to yourself every time you interact with him. Confident, calm, and always positive, Don is also the person you would want in your life as a friend. Knowing Don and learning from him has rocked both my business and my personal worlds.