I’ve the distinct pleasure of knowing Don personally and professionally for the past 4 years.
Recently, we engaged him to work with our customer care team. The outcome we sought was not only to elevate them, but to also help them understand the true meaning of a WOW customer experience. He exceeded our expectations and his level of knowledge, care, and excitement is incredible.
For anybody wanting to take their team to the next level, this is the guy!
I found the Don’s training to be very actionable with some concrete strategies for how my team can, at the minimum, generate interest in learning more about our firm. I am using his resources and recommendations to create my own “business development curriculum”, so that I feel more confident and prepared at future networking events. He is also very responsive to questions and feedback after the training is complete. Would HIGHLY recommend him for a sales training for any organization.
Don is a rare example of someone with amazing leadership and communication skills, and natural authority. An author of several books and an accomplished speaker, he will teach you how to get a “WOW” reaction from your customers but meanwhile, you will be saying “WOW” to yourself every time you interact with him. Confident, calm, and always positive, Don is also the person you would want in your life as a friend. Knowing Don and learning from him has rocked both my business and my personal worlds.
I did a series of coaching sessions with Don at the beginning of 2019. The insight, tools and techniques he shared with me allow me to engage my potential customers in a client first, authentic and caring manner. I no longer sell, I build great relationships. My business tripled after our sessions were complete. I am now working with Don to create the same relationships through my speaking engagements. I wholeheartedly recommend Don Williams to help you master the skills necessary in 2019 to be successful.
Don did outstanding work coaching everyone at my firm on how to better communicate and thereby increase our efficiency and effectiveness in getting new business and serving our clients. He also recommended and implemented changes to our intake process that have significantly improved the experience of callers and have equipped us for the growth we want for the firm. I highly recommend Don to equip any business to better itself and grow!