Playing from Your Heart
I believe in playing from your heart.
Almost everybody in business has the brainpower, But sometimes, a person loses the path from their heart.
Can you get a 10% increase in your sales out of your head? Probably Can you raise your customer satisfaction index?
Probably Can you raise your net promoter score?
Probably Can your 360 reviews improve?
Probably But if you want to turn the world on its end, play from your heart and you’ll see wholesale changes.
It’s harder, it takes longer because our comfort zone is I to continue to do things the way you’ve always done them.
Playing from your heart takes courage because you have to be vulnerable.
Vulnerability says, I’m going to take this action, and I’m not going to know the outcome.