World Class Customer Experience
Best Selling Authors
Coaches / Consultants
Gartner reports that 82% of organizations have a Customer Experience Map, yet only 47% use their map effectively.
If you don't have a Customer Experience Map it costs you sales, revenue, profits, and team morale.
and if you're going to have a Customer Experience Map why not a ...
WORLD CLASS CUSTOMER EXPERIENCE MAP?
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” – Jeff Bezos. If you don’t have the map you cannot host the best party.
In my experience small and medium sized businesses many times have no Customer Experience Map and wander through the jungle of Customer Experience with no real bearing or plan. If you do not have a map or are not using your map, this event is for you.
Learning about Customer Experience Mapping is one thing. Plotting the exact map, taking it home and immediately implementing that map with your team and your customers is another thing altogether. This bootcamp is for learners and doers.
This event is for businesses that want to develop a map and implement an actionable itinerary that builds their business and crushes their competition.
Your World Class Customer Experience Bootcamp will provide you with actionable takeaways that will improve your sales, customer experience, culture and leadership.
This event is a small, private 2 day Boot Camp Experience for World-Class Businesses unlike anything else. Your new World Class Customer Experience System will be done when you leave Boot Camp.
This is not your ‘run of the mill' workshop. This is you being handed the keys to the kingdom.
World Class Customer Experience starts with a World Class Customer Experience Map.
With your new system, you’ll enjoy:
Learning is great, but learning plus implementation gets results!
Work ON your business, instead of working IN your business.
If you want a system proven by 30 years experience working with Fortune 500 Companies, then this 2 day Boot Camp might be exactly what you’re looking for.
We’ll plot your Customers’ Experience step by step, and you’ll leave the event with your Customers Journey Map in hand ready to implement in your business. Don will work with you personally so that you leave with your Customer Experience Map customized for your Business, your Team and your Customer.
This isn’t just a workshop. This is you changing your business for the better…forever.
Exclusive Event Designed for Businesses that Want To Deliver WOW!
THIS EVENT IS PERFECT FOR BUSINESSES THAT DON’T JUST GIVE LIP SERVICE TO CUSTOMER EXPERIENCE/SERVICE
You and up to 20 others will experience a two day immersion experience where you’ll learn, adapt and be ready to implement your own Romancing Your Customer CX Initiative.
At the end of the Boot Camp you’ll have your Customer Experience Map in Hand:
We’ll build your Map step by step so the you can easily and quickly implement improvements to your business.
Dallas/Ft. Worth Texas
Here’s what Don’s Clients Say…
You Might Be Wondering (FAQ)
This experience is designed for ANY business owner that is looking to MAXIMIZE income through Customer Experience. This includes information businesses, service providers, consultants, authors and even ecommerce businesses. It is recommended that either the business owner, or the head of their marketing department attend.
A maximum of 20 businesses are allowed at each event to ensure Don can work directly with each person.
Nothing specific. But you will be sent an email with a video and short worksheet you can complete prior to the event.
We can accept one Key Executive or Partner at the a nominal fee.
We do two of these events annually. The next event will be in Southern, CA date undetermined.