Do You Really Deliver a Champagne Experience to Your Customers? Here’s how Caesars Palace does it for Diamonds and Seven Stars players. (I’m a mere Diamond). 1. If you’re Seven…
IAAPA Entertainment Industry Conference 2019 I’m thrilled to be speaking at the 1st IAAPA Entertainment Industry Conference held in Mexico City on September 5, 2019. My topic is “The WOW…
Being vs Doing Crossing out your to-do list may make you happy at first, however, it becomes monotonous after a while, if you’re doing things on your list, in a…
It Takes Courage To Develop The Right Kind Of Leadership It’s never easy to be a great leader. People have been trying to figure out the best way to lead…
Put Your past in the Rearview How do you stay on top of an ever-changing marketing landscape?You need to learn to move forward. Many businesses focus too much and too…
The WOW Blueprint When a client comes to me and tells me they want to double their sales and dominate their market without working harder, I take them through a…
Do You Use Live Chat? Customers prefer live chat for many of the same reasons we all enjoy chat in our personal lives—it’s quick, familiar and private (no more awkward…
Who is the First Person you Lead? It’s hard to lead others when you’re not leading yourself. People are looking for a leader. But they’re not looking for just anyone.…
You Have to Be Out In Front to Lead To lead, you have to be out front. If you want to lead your people, lead yourself first, and let your…
