Working Hard? You work hard – at times very, very hard. And yes, sometimes long stress filled hours, days, weeks and more. We know how important “downtime” is, and how crucial “getaway” time is for our mental, physical, emotional and our business’s health. Please do yourself, your family and your team a big favor and…
Always Play from Your Heart In business, you shouldn’t just be working with your brain. To succeed in building customer relationships and growing your brand, you must also be willing to work with your heart. Traditionally, planning a customer experience strategy starts with the brain and then followed by implementation — or action. The downside…
How To Build Trust In Sales It’s so important to know how to build trust in sales because sales don’t happen without trust. There are few things harder than repairing the trust in a relationship once it’s been broken. Therefore, it’s very important to be as trustworthy as possible at all times. On the flip…
The Luxury Experience How do you offer a luxury-level customer experience?It all lies in having strong relationships with your customers.When you keep them at the core of your business operations,…
Are you ready to go from the minor leagues to the major leagues of business?Life brings you a big opportunity. What do you do?Is your first thought, “Can…
Bed Talk You’re been to a Lunch & Learn, this video is a Laugh & Learn…It will be FUN!This is a short, fun video as part of Dave Rendall project…
How to Win Your Clients, Once You’ve Already Won Them Winning new clients is time-consuming and expensive. You have to invest in marketing, prepare for and go to pitches, and continuously work on your business development. Amongst all the effort, it’s easy to forget that the most straightforward source of revenue lies right under our…
Leadership Requires Courage The key to becoming a great leader is to have the courage to be vulnerable. Being vulnerable isn’t an easy thing to do and often times, it can be exhausting. BUT, it’s an essential characteristic that could hone your emotional intelligence as a leader. Having the courage to be “real” and to…
How to Change the World I met Jeff Hoffman a couple of weeks ago.He is the man that invented the automated kiosk that spits out your boarding pass in the…
Aim for WOW Amazing customer service (the “wow”) creates an emotional connection between you and your customers that transcends a mere transaction. Customers who have a strong, positive emotional connection to your business are more inclined to become repeat customers and tell others about your business. This is why, it isn’t enough to satisfy your…