Are You Content
“Contentment is the state of being happy and satisfied.”
“Are you content?” is actually a two-pronged question — Are you happy? AND Are you satisfied?
To be content means answering yes to both questions. And that’s where the problem lies. Oftentimes, we confuse satisfaction with merely settling for something because it’s what we have at the moment.
So let me ask, are you TRULY content with your business? To improve your business, start with your people and your customers. Think about what you could do to improve your relationship with them. Ask yourself — or better yet ask them, “how can I make their day better?”
Working on your relationships with your customers and employees creates a ripple effect in your overall business. Overtime, you’ll see an increase in both customer and employee satisfaction, plus customer lifetime value.